Regulations

General information

The owner of the domain and the online store www.etja.pl is:
The Etja, Tadeusz Glinka company with its seat in Elbląg
Address data:
Ul. Reymonta 25
82-300 Elbląg
tel. (055) 233 09 87
e-mail: etja@etja.pl
website: www.etja.pl
Bank account information

Name: Etja, Tadeusz Glinka
Address: Reymonta 25, 82-300 Elbląg
Bank account number: 77 1240 1226 1111 0000 1395 7131
The Etja company, Tadeusz Glinka is responsible for the execution of orders and the service of the online store .
Money Back Guarantee

By buying on our website, you do not risk anything. If you choose the wrong product, you can return it within 14 days from the date of delivery. The product must be intact and unused. After receiving the return package, the money will be sent to your bank account in the form of a transfer.
Products

  • the store sells only original products, approved for sale in the European Union and available without a prescription
  • illustrations of products in the online store www.etja.pl nie differ from the actual appearance of the item.
  • prices of all products are given in Polish zloty and are gross prices (including VAT). The given prices do not include shipping costs.

Choosing the form of order
For the convenience of shopping in our company, you can place orders in three different ways:

  • you can buy products from us through the online store located at www.etja.pl in the main bar of the website
  • by writing to us directly by e-mail or by entering the contact tab
  • by phone at: (55) 233 09 87)

We fulfill orders every day from 7:00 am to 3:00 pm. Orders placed after 3 p.m. are dispatched the next day. We ship goods all over the European Union
How to buy ?

  • When buying products on our website, to go to specific products, click on the main bar on the category of "NATURAL ESSENTIAL OILS", "NATURAL SKIN OILS", "NATURAL SOAP", "FRAGRANT OILS", "ACCESSORIES" and "BUTTER" PLANT ". You can also use the very simple search engine at the top of the page. The search engine finds a product or a searched category by a specific word, e.g. "Eucalyptus oil" or "Massage"
  • To buy a product, you must click "Buy Now" next to the websiteproduct that suits you. The product will be automatically added to the cart. The basket tells you how much is left until free delivery or allows you to complete the order.
  • If you want to finally make purchases in your cart, select the "checkout" button. Complete all the data needed for shipping (name, surname, delivery address and telephone number, if you want to receive a VAT invoice, additionally fill in the field with the company name and tax identification number) Select the method of delivery and payment.
  • If you have your account on the website, log in and make purchases without the need to re-fill in the data.


Payment methods

  • Quick payments (Przelewy 24) - a very easy and simple way to pay for the ordered products. Order processing time, immediate. The payment system quickly connects to the selected bank by the buyer in order to make a safe payment. We do not charge a commission related to this form of payment.
  • Payment by Debet / Credit card (Visa / Mastercard) - a very easy and simple way to pay for the ordered products. Order processing time, immediate. Just enter the card number, expiry date and CVV2 / CVC2 number. After entering the data, the system will verify the bank and you will be redirected to the bank to make the payment. Payment by debit / credit card allows you to pay from foreign accounts.
  • Cash on delivery - one of the most common forms of payment by customers, you pay the money when you collect the package. The form of payment is made by Poczta Polska and DPD courier.
  • Standard prepayment (bank transfer) - after placing the order, you will receive an automatic "order confirmation" and "waiting for payment by bank transfer" to your e-mail address with the provided details and our bank account number to which you must transfer the specified amount. As soon as the money is credited to your account, we will process the order.

When making a payment in the form of a transfer, please make a payment to the account sent by e-mail or to the following data:
Etja Enterprise, Tadeusz Glinka, ul. Reymonta 25 82-300 Elbląg.
Bank account number: 77 1240 1226 1111 0000 1395 7131

Purchase document
We issue a receipt for each order and a VAT invoice (23%) at the customer's request

Delivery costs
Shipments are made by Poczta Polska and the DPD courier company. Free shipping for orders over PLN 120 ("Poczta Polska" and "DPD Courier")

Poczta Polska / Pocztex 48 (delivery time 2-3 days)

  • prepayment 14
  • cash on delivery PLN 15


DHL (delivery time up to 48 hours)

  • prepayment 14 PLN </ strong>
  • cash on delivery PLN 15

Supply

  • Shipments are made by Poczta Polska and DHL courier (free shipping for orders over PLN 120 (Polish Post) PLN 120 (DHL courier).
  • after placing the order, a confirmation of its acceptance will be sent to your e-mail address. We fulfill orders every day from 7:00 am to 3:00 pm.
  • The Etja company, Tadeusz Glinka, sends goods throughout the European Union.
  • The cost of foreign shipments is covered by the buyer regardless of the size of the order.
  • Shipping costs outside the territory of Poland according to the rates of courier companies specializing in shipping parcels. 

Complaints conditions

  • Despite a very small number of complaints, the customer may submit a complaint in writing, by e-mail or by phone and send the product back at the buyer's expense. If the damage to the package is discovered by the buyer before collection (signature of receipt), please immediately write a damage report with the courier and send a photo or scan of it to our e-mail address etja@etja.pl in order to complain about the shipment. Please do not receive parcels, but return the parcel. In the event of damage to the product upon receipt of the parcel during transportation and proving that during transportationthere is indeed damage, we will send you a new one. Please report any damage objections immediately after receiving the package. The time you have for the complaint is 14 days from the date of delivery.
  • If any of the Etja, Tadeusz Glinka oils do not meet your expectations, please report it to us by phone or via the website in the "contact" tab in order to clarify the complaint.
  • The Etja, Tadeusz Glinka company undertakes to consider the complaint within 14 days from the date of delivery of the goods to the company's seat with information about the complaint.
  • In the case of complaints about products, ETJA, Tadeusz Glinka, after the 30th day of a non-submitted complaint from the date of purchase, has the option to refuse its consideration.

Possibility to withdraw from the contract

  1. The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The deadline to withdraw from the contract expires after 14 days from the day
    a. On which the Consumer acquired the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
    b. in which the Consumer acquires the possession of the last item or in which a third party, other than the carrier and indicated by the Consumer, acquires the possession of the last item in the case of an obligation contractwhich entails the transfer of ownership of many things that are delivered separately.
  3. Conclusion of a contract - in the case of a contract for the supply of digital content.
  4. In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or information sent by e-mail).
  5. The consumer may use the model withdrawal form at the end of the Regulations, but it is not obligatory.
  6. In order to meet the deadline to withdraw from the contract, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.

Consequences of withdrawal from the contract

  1. In the event of withdrawal from the contract, the Seller returns to the Consumer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard delivery method offered by the Seller), immediately, and in any case no later than 14 days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the contract.
  2. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the firsttransaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this return.
  3. The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, depending on which event occurs first.
  4. The seller asks you to return the goods to the following address: Przedsiębiorstwo Etja, ul. Reymonta 25 82-300 Elbląg immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the deadline of 14 days.
  5. The consumer bears the direct cost of returning the goods.
  6. The consumer is only liable for a decrease in the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
  7. If the goods, due to their nature, cannot be returned by regular mail, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.

§ EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

1.The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:

  1. In which the subject of the service is a non-prefabricated item, manufacturedaccording to the Consumer's specifications or to satisfy his individual needs.
  2. In which the subject of the service is an item that deteriorates quickly or has a short shelf life.
  3. In which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery.
  4. In which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.
  5. In which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery.
  6. Where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.
  7. For the delivery of digital content that is not stored on a tangible medium, if the performance began with the Consumer's express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract.

2. The right to withdraw from a distance contract is not available to an entity other than the Consumer.

TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT:

The consumer hasthe right to withdraw from the contract on the basis of the TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)

Etja Enterprise, Tadeusz Glinka, ul. Reymonta 25, 82-300 Elbląg

e-mail address: etja@etja.pl

I ................................................. ........................ hereby inform about my withdrawal from the sales contract for the following items:

.................................................. .................................................. .................................................. .................................................. .......................

.................................................. .................................................. .................................................. .................................................. .......................

.................................................. .................................................. .................................................. .................................................. .......................

- Date of receipt ............................................... .................................................. .................................................. .................................................. .....

- Name and surname of the Consumer (s) .......................................... ..................................................................... .................................................. .............

- Consumer (s) address ............................................ .................................................. .................................................. ............................................

.................................................. .................................................. .................................................. .................................................. .......................

.................................................. ...........................................

Consumer's signature

(only if the form is sent in paper version)

Date ............................................

(*) Delete as appropriate.

Endnote

All information on the website www.etja.pl is protected by copyright and the trademarks, names, descriptions and photos on the website are the property of appropriate companies, institutions and private persons

I accept regulationsand privacy policy store.